According to the balance of Redeemable Points in the account, awards can be redeemed for a member himself or herself or a designated redemption nominee.
[General Conditions]
Points in different accounts of Eastern Miles cannot be combined for use.
The points required for redeeming awards for children and babies are the same as those for adults. The free tickets are inapplicable to the children who are not accompanied by adults,The free tickets are inapplicable to Unaccompanied Minors.
The awards redemption is subject to the redeemer being responsible for concerned taxes and fees.
Once the points are redeemed, whether used completely or not, the remaining cannot be returned to the account or used for redeeming other awards.
Redemption process must be completed 3 day in advance.
[Redeeming Flight Awards]
Types of Flight Awards
You can use the points in your account to redeem the following awards.
China Eastern Airlines Flight Awards
China Eastern Airlines Free Ticket Awards
China Eastern Airlines Free Class Upgrade Awards
China Eastern Airlines Free Excess Luggage Awards
China Airlines Flight Awards
China Airlines Free Ticket Awards
Cathay Pacific Airlines Flight Awards
Cathay Pacific Airlines Free Ticket Awards
Process of Redeeming Flight Awards
If members have sufficient points in their account, they can redeem flight reward through the following way.
Step 1: To apply for awards
To apply for awards from a booking office directly under China Eastern Airlines
To call China Eastern Airlines service hotline 021-95808 for application
Step 2: To collect awards
To draw awards from a booking office directly under China Eastern Airlines
If members collect awards for themselves or redemption nominee, they must provide membership card numbers, passwords,valid ID document of their own and valid ID document of redemption nominee. If an agent is authorized to collect reward, the valid ID document of the agent should be provided.
Note: To redeem for Excess Luggage Allowance Awards currently can just be handled at the departure counter of designated airports.
