Starting from July 8, 2009, the number of the Customer Service Center hotline of China Eastern Airlines was officially upgraded to 95530, integrating both telephone and SMS functions. In recent years, guided by the goal of “Uniform phone number and brand, uniform service standard, uniform operation mode”, China Eastern Airlines has been actively promoting the construction of its national customer service network. Since its inception in 2004, the customer service hotline has been revamped twice. This time’s phone number upgrading combines the previous singular and separate business pattern into a fully optimized, seamlessly connected integrated service system, in a bid to provide more human oriented premium service to passengers.

The new service hotline number 95530 has been significantly upgraded in terms of service quality, personnel support, and system equipment; through the service hotline 95530 of China Eastern Airlines, passengers will be able to experience brand new communication process, and enjoy premium services of uniform quality offered by China Eastern Airlines. The services offered by the Customer Service Center is oriented towards all passengers, frequent flyers with China Eastern Airlines as well as corporate sales; with the provision of Chinese, English, Japanese, and Korean language special lines, its service functions include ticket booking and inquiry, holiday products, website support and much more; 95530 also provides safe and convenient phone payment service, and accept suggestions and advices during the entire transport process of China Eastern Airlines from passengers; the customer service representatives offer premium services to passengers 24 hours per day.

As a uniform platform of China Eastern Airlines for contacting and serving customers,95530 is dedicated to building up a bridge for communication between China Eastern Airlines and its passengers, and providing passengers with products of China Eastern Airlines integrating both service and sales. To welcome the Word Expo Shanghai 2010, 95530, representing the image of China Eastern Airlines,  will fully demonstrate its own advantages by offering attentive services to Expo visitors from both home and abroad to project the premium service brand image of China Eastern Airlines jointly with its air and ground services.