To better serve broad masses of members and efficiently promote the convenience of point retro claim of Eastern Miles, after launching online retro claim service on September 15th, 2006, Eastern Miles newly open e-mail retro claim service on January 1st, 2007. If a member could not complete the steps required to accumulate points before boarding or the points were not correctly input to the account, he or she just needs to make electronic documents with the air ticket and the boarding pass on which the membership card number is indicated, then sends an e-mail to retro@ce-air.com, he or she can finish retro claim application easily.

So far, Eastern Miles has already launched such services as online retro claim, 95808 service hotline retro claim, fax retro claim and service network retro claim, plus conventional mail retro claim and e-mail retro claim newly opened this time, Eastern Miles has become a domestic frequent flyer program with the most complete ways of point-retro claim.