From July 1st, 2007, CEA service hotline 95808 is available in 21 cities, namely, Shanghai, Xi¡¯an, Kunming, Tianjin, Guangzhou, Suzhou, Hangzhou, Wuxi, Wenzhou, Qingdao, Jinan, Yantai, Shenzhen, Zhuhai, Shantou, Chongqing, Chengdu, Shenyang, Dalian and Yinchuan. Passengers in above cities can dial 95808 to have an intimate touch with CEA by experiencing the localized customer service of unified quality national wide.
Hotline 95808 has offered four service languages, i.e. Chinese, English, Japanese and Korean, and customer service representatives are available for 24hr to provide non face-to-face services. Compared with the former localized single business function, CEA Call Center is now able to provide CEA¡¯s integrative service & sale on a unified service platform. The service range of 95808 covers information inquiry and ticket related affairs, e.g. flight and information inquiry, air ticket reservation and changes; Eastern Miles member service; domestic hotels booking; as well as the services intended for people on business travel, on vacation, group travels and corporate sales. Besides, 95808 also serves as a complaint acceptance center that deals with customers¡¯ comments and suggestions on the whole process of transportation.
CEA plan to cover service hotline 95808 to all destinations within mainland China in 2008 to form service network national wide. Thus, passengers from all parts of China will enjoy totally new communication experiences and high quality services via 95808.
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Brief Introduction to 95808 Services
Language Choice |
Scope |
Services |
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Mandarin
English
Japanese
Korean
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1 |
Ticket booking &Information Inquiry
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Flight & business information inquiry, seat reservation & change, and air ticket delivery |
2 |
Eastern Miles |
Member registration, points & password inquiry, new product promotion |
3 |
Corporate Sales |
Exclusive service for corporate sales |
4 |
Hotel Reservation |
Hotel reservation service |
5 |
Business Travel |
Business travel service |
6 |
FIT Vacation |
Eastern Air Holidays and FIT packages |
7 |
Comments and Suggestions |
Deal with customers¡¯ comments and suggestions during the whole process of transportation |
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