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About Eastern Miles

1. How can I apply for Eastern Miles membership? 2. What benefits can I get when provide my detailed preference materials?
3. What benefits can I get when I set redemption nominee? 4. Do I have password of my Eastern Miles membership card? How shall I get the password?
5. What should I do when I forget my password? 6. How many types of Eastern Miles points?

7. What is Elite Points?

8. What is Redeemable Points?

9. What is Special Points?

10. How to calculate validity period of my points?

11. Must I combine my multi accounts and multi membership cards of Eastern Miles?

12. How do I deal with damage or loss of membership card?

13. Does Eastern Miles membership has validity period?

 

Accumulating Points

14. Can I earn points before becoming a member of Eastern Miles?

15. How to calculate my Elite Point?

16. What is TPM? Is it refers to actual distance I flow?


17. How to calculate my Redeemable Point?

18. How to calculate my Special Point?

19. Which flights are eligible for earning Eastern Miles points?

20. How can I earn points via flights?

21. How can I earn points via non-air partners?

22. Except for China Eastern Airlines flights, what else airline companies flights can I take to earn Eastern Miles points? What’s the subclass accumulation ratio?

23.Can I transfer my Eastern Miles points into other frequent flyer program account?
24.Can I earn points of Eastern Miles, China Airlines’ Dynasty Flyer Program of and Asia Miles at the same time for one flight? 25.How can I claim my missing mileage points?

26. When will my points be credited into my account?

27. How to inquire about my Eastern Miles points?

28. Can I purchase Eastern Miles points by cash?

 

Redeem Awards

29. Can my points be converted into part of ticket price?

30. Can I redeem awards with points combined with points in other accounts?

31. How to calculate points required for redeeming ticket awards for children and babies?

32. Why I still need to pay money for the award tickets?

33. How can I redeem China Eastern Airlines award ticket, class upgrade awards or excess luggage allowance awards?

34. What flight reward of other airlines can I redeem with Eastern Miles points in my account?

35. Can I redeem flight award of China Eastern Airlines or other air partners at any time?

36. Can I redeem award ticket for others?

37. What documents shall I provide when I redeem award ticket?

38. What is the validity period of award ticket?

39. If I haven’t used the award ticket, can I refund this ticket? How shall I refund the ticket?

40.Can I change flight number or date of award ticket?

41. Can I change the destination of award ticket?

42. Can I redeem class upgrade awards for all kinds of subclasses?

VIP Membership

43.How many VIP tiers of membership are there in Eastern Miles?

44. How can I upgrade to VIP membership?

 


1. How can I apply for Eastern Miles membership?


All those who are above 12-year-old can make an enrollment to be a member of Eastern Miles through the following way free of charge.
A. To enroll online:

  • to fill in forms on the website of Eastern Miles and make an application online;
  • All those who are between 2 and 11 can register as Flying Explorer via website of Eastern Miles.

B. To enroll at designated service network: to completely fill in forms at a designated service network of Eastern Miles and make an application;

C. To enroll by telephone: to call hotline of China Eastern Airlines service hotline 021-95530 and make an application;
D. To enroll through mailing: to mail the application form to Eastern Miles.

Address: Post Box -001-08, Shanghai, China    Postal Code: 200001

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2. What benefits can I get when provide my detailed preference materials?

We can offer you more personalized services and recommend you characterized promotions according to your preference materials.

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3. What benefits can I get when I set redemption nominee?

Setting redemption nominee will reduce the risk of your membership card being misused to better protect your rights and interests.

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4. Do I have password of my Eastern Miles membership card? How shall I get the password?

An initial password is set for each member of Eastern Miles. When you use points for redemption, you must provide the password.

For a member who enrolls online, the password is a number set by himself. If the enrollment is made by other ways, the initial password of the account is set as the last six digits of the number of document used for enrollment (not including letters and signs). If the number of document is less than six digits, “0” should be added in front. After receiving the card from Eastern Miles, you should change the password on the website of Eastern Miles to ensure safety of account.

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5. What should I do when I forget my password?

When you forget your password for their accounts, you can:
A. Call 021-95530 to get them.
B. Request for your password at Eastern Miles service network

C. Visit www.easternmiles.com, click on “forget your PIN” and answer questions set at your registration to get them.

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6.How many types of Eastern Miles points?

There are three types of Eastern Miles point: Elite Points, Redeemable Points and Special Points.

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7. What is Elite Points?

Elite Points refers to the points accumulated when taking eligible flights of China Eastern Airlines after becoming a member of Eastern Miles, excluding the points earned from all sorts of promotion activities of Eastern Miles. Elite points are accumulatively calculated in successive 24 months as qualification of Eastern Miles VIP membership.

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8. What is Redeemable Points?

Redeemable Points refers to the points accumulated from taking eligible flights of China Eastern Airlines or air partners of Eastern Miles or consuming at non-air partners of Eastern Miles after becoming a member of Eastern Miles, including the points earned from all sorts of promotion activities of Eastern Miles. Under the conditions specified by Eastern Miles, members can redeem various types of awards with Redeemable Points.

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9. What is Special Points?

Special points are those customized by Eastern Miles. After becoming a member of Eastern Miles, you can apply to participate a theme activity of Eastern Miles and earn the points specially set in this activity. Details of Special Points are determined by rules of each activity.

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10. How to calculate validity period of my points?

Validity period of Eastern Miles points is three-calendar-year. The Redeemable Points accumulated after August 1st, 2006 will be valid till December 1st of the third calendar year. For instance, the points earned from taking the flight on August 5th, 2006 will be valid till December 31st, 2009. If the points are not used for redeeming reward within the period of validity, they will be overdue.

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11. Must I combine my multi accounts and multi membership cards of Eastern Miles?

After your membership application has been accepted, you will have one designated Eastern Miles account. Each membership card corresponds to one account, and each member can only accumulate points or redeem rewards in one designated account. To ensure your benefits and interests, Eastern Miles may not accept double application. If you have multi membership cards, it might bring inconvenience to redeeming rewards and affect our management to frequent flyer program as well. Thus, you must combine your multi Eastern Miles accounts into one.

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12. How do I deal with damage or loss of membership card?

You need to call 021-95530 to apply for membership card replacement. After receiving your application, we will handle it as soon as possible.

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13.Does Eastern Miles membership has validity period?

Membership in Eastern Miles is permanent.
Members can terminate their membership by giving written notice at any time. Once the memberships are terminated, all the points in their member account will be cancelled instantly.
Any misconduct, fraud, misuse of program benefits or failure to follow the relevant terms and conditions may result in immediate termination of an individual membership and cancellation of all points in account by Eastern Miles. In addition, Eastern Miles reserves the right with or without notice to terminate an individual’s membership at which time all program points will be cancelled.
Upon the death of a member the membership account will be closed and all outstanding points will be cancelled.

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14.Can I earn points before becoming a member of Eastern Miles?

Yes. As new member, you can request for retro claim for eligible MU flight you taking within one month at most before becoming Eastern Miles member when offering relevant photocopy of ticket and original of boarding pass. However, you can not make retor claim of air partners flights.

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15. How to calculate my Elite Point?

Your Elite Point = TPM * relevant subclass accumulation ratio

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16. What is TPM? Is it refers to actual distance I flow?

TPM refers to the distance between departure and destination-ticketed point mileage published by IATA, not actual distance you flow.

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17. How to calculate my Redeemable Point?

Your Redeemable Point = Elite Points + ∑ points via eligible air partners flights + ∑ points via consumption at non-air partners + points via Eastern Miles promotion activities

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18. How to calculate my Special Point?

Your Special Point = points via some Eastern Miles theme activity.

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19.Which flights are eligible for earning Eastern Miles points?

Airline Company
Airlines Code
Eligible Flights
China Eastern Airlines
MU
All scheduled MU flights, including code share MU flights, not including any charter flights

China Airlines, Taiwan

CI
All scheduled CI flights operated by China Airlines, not including charter flights and code share flights operated by other airlines
Cathay Pacific Airlines
CX
All scheduled CX flights operated by Cathay Pacific Airlines, not including charter flights and code share flights operated by other airlines
Japan Airlines
JL

1) All scheduled JL flights operated by Japan Airlines, not including charter flights and code share flights operated by other airlines (other than China Eastern Airlines)
2)Code share JL flights operated by China Eastern Airlines

Delta Airlines
DL
All scheduled DL flights operated by Delta Airlines, not including charter flights and code share flights operated by other airlines
Qantas Airlines
QF
1)All scheduled QF flights operated by Qantas Airlines, not including charter flights and code share flights operated by other airlines (other than China Eastern Airlines)
2)Code share QF flights operated by China Eastern Airlines


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20. How can I earn points via flights?

Please quote your Eastern Miles membership card number or show your membership card when making reservation or handle check-in formalities and ensure the name on the ticket coincide with that on the membership card.

Before your points credited into your account, please reserve (1) photocopy of ticket (when using your points for class upgrade awards, you should reserve the copy of original ticket) or e-ticket documents (2) original of boarding pass;

If points haven’t been credited into your account correctly, please request for retro claim within six month after you taking flights.

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21. How can I earn points via non-air partners?

Please show the personnel your Eastern Miles membership card when consuming at non-air partners of Eastern Miles.

The points will be credited into your account within 4-8 weeks after consuming.
As for the newest details and accumulation rules of Eastern Miles non-air partners, please refer to www.easternmiles.com.

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22. Except for China Eastern Airlines flights, what else airline companies flights can I take to earn Eastern Miles points? What’s the subclass accumulation ratio?

You can take eligible flights of Eastern Miles air partner to earn Eastern Miles points. Please show your Eastern Miles membership card at check-in counter. The points will be credited into your account within 4-6 weeks after taking flights. As for air partners and subclass accumulation ratio, please refer to “Partners” at www.easternmiles.com.

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23.Can I transfer my Eastern Miles points into other frequent flyer program account?

No.
Once your Eastern Miles points have been credited into your account, you cannot transfer them.

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24.Can I earn points of Eastern Miles, China Airlines’ Dynasty Flyer Program of and Asia Miles at the same time for one flight?

No.
If you participate in Eastern Miles, Dynasty Flyer Program and Asia Miles, you must choose one frequent flyer program membership to earn points.

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25.How can I claim my missing mileage points?

If you are unable to complete the steps required for accumulating flight points before boarding, or the flight points are not correctly credited in your account, you can make retro claim through the following way.

  1. Channels for making retro claim
    The following channels are only eligible for China Eastern Airlines flights:
    • Via e-mail (email address:95530ffp@ceair.com)  
    • Via fax (fax number: +86-21-95530)
    • Via service hotline: dial service hotline 40083-95530(China domestic) or +86-21-95530 and quote Eastern Miles membership card number, flight date, flight number and booking class
    • Claim online (only for China domestic flights of China Eastern Airlines )
    The following channels are eligible for China Eastern Airlines flights and air parnter flights:
    • Via service network
    • Via mail (mail address: Eastern Miles, Post Box 001-08 Shanghai, China  Postal code: 200001)
  2. Documents for making retro claim
    You must submit these documents: the photocopies of your e-tickets itinerary or photocopies of paper ticket; and original boarding pass (photocopies of boarding pass is eligible for China Eastern Airlines) and mark your Eastern Miles membership card number on the documents.
  3. Notes
    • Please keep these documents until all the points have been credited into your Eastern Miles account. When you can’t offer relevant documents, applications for retro claim may not be accepted by Eastern Miles.
    • The applications for points retro claim should be made 5 days after flight take off.
    • For the flight you taking within one month before becoming Eastern Miles member, you can make retro claim. But if the flight you take is of Eastern Miles air partner, you cannot make retro claim. Application for retro claim over 6 months after taking the flight will not be accepted.
    • The document posted to Eastern Miles will not be returned. You are suggested to post by registered letter.
For points earning via non-air partner, please contact concerned partner directly.

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26.When will my points be credited into my account?

Time of Crediting Points in Account is as follows:

Way of Accumulating Points
Time of Crediting Points in Your Account
Taking eligible flights of China Eastern Airlines Within 5 days after taking flight
Taking eligible flights of air partners of Eastern Miles Within 4-6 weeks after taking flight
Consuming at non-air partners of Eastern Miles Within 4-8 weeks after consuming


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27.How to inquire about my Eastern Miles points?

Eastern Miles provides you with the following method for inquiring about points:

  1. Inquiring online: Member can visit the website of Eastern Miles, input their membership card number and password for inquiring to know about the variation of points at any time.
  2. Checking E-account Statement: Every three month Eastern Miles sends E-account Statement to active members who apply for it during this period.
  3. Checking Account Statement: Every three months Eastern Miles mails Account Statement to active members who apply for it during this period.
  4. Inquiring via Service Hotline: Member can call China Eastern Airlines Service Hotline 021-95530 to inquire about points.

Note: Please keep relevant documents including original boarding pass, photocopy of ticket (when using your points for class upgrade awards, you should keep the copy of original ticket) or e-ticket documents till the points are credited into your account.


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  28. Can I purchase Eastern Miles points by cash?

When you redeem awards, if the points are not enough for redemption and you have access for e-payment service, you can purchase Eastern Miles points.

  • Members can purchase maximum 20,000 points of Eastern Miles in one calendar year at 100 points a block.
  • Point purchase can just be performed on Internet through e-payment gateway of China Union Pay instead of cash.
  • After the points are purchased successfully, they will be valid within 3 years from the date of purchase. No refunds are permitted.
  • The price for purchased points is RMB¥ 25 per 100 points.


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29. Can my points be converted into part of ticket price?

No.

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30.Can I redeem awards with points combined with points in other accounts?

No.
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31. How to calculate points required for redeeming ticket awards for children and babies?

The points required for redeeming awards for children and babies are the same as those for adults. The free tickets are inapplicable to the children who are not accompanied by adults.


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32. Why I still need to pay money for the award tickets?

According to Terms and Condions of Eastern Miles, the awards redemption is subject to the redeemer being responsible for concerned taxes and fees (for example, taxes for the award ticket).


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33.How can I redeem China Eastern Airlines award ticket, class upgrade awards or excess luggage allowance awards?

If you have sufficient points in your account, you can redeem flight reward through the following way.
Step 1: To apply for awards

  1. To apply for awards from a booking office directly under China Eastern Airlines
  2. To call China Eastern Airlines service hotline 021-95530 for application

Step 2: To collect awards

  1. To draw awards from a booking office directly under China Eastern Airlines
  2. If members collect awards for themselves or redemption nominee, they must provide membership card numbers, passwords,valid ID document of their own and valid ID document of redemption nominee. If an agent is authorized to collect reward, the valid ID document of the agent should be provided.

Note: To redeem for excess luggage allowance awards currently can just be handled at the departure counter of designated airports.

Once the points are redeemed, whether used completely or not, the remaining cannot be returned to the account or used for redeeming other awards.
Redemption process must be completed 3 day in advance.

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34.?What flight reward of other airlines can I redeem with Eastern Miles points in my account?


You can redeem for award tickets and class upgrade awards of China Eastern Airlines, and award tickets of Eastern Miles air partners as well. Please refer to the content of “Partners” at www.easternmiles.com. As for redeem flight award, please contact service network or dial service hotline 021-95530.
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35.Can I redeem flight award of China Eastern Airlines or other air partners at any time?

The number of available seats of flight reward depends on the specific situation on the seat supply. In addition, China Eastern Airlines and its some airline company partners may have blackout dates. During this period, accepting reward redemption will be stopped. Whatever award tickets you may redeem, ticketing must be completed three days before the date of travel.


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36. Can I redeem award ticket for others?

You can redeem award ticket for yourself or redemption nominee designated by yourself. If you haven’t designed redemption nominee, you can redeem for anyone else.

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37. What documents shall I provide when I redeem award ticket?

If members collect awards for themselves or redemption nominee, they must provide membership card numbers, passwords,valid ID document of their own and valid ID document of redemption nominee. If an agent is authorized to collect reward, the valid ID document of the agent should be provided.

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38. What is the validity period of award ticket?

The valid period of award flight ticket is one year from the date of travel; if the award ticket is not completely used, the valid period is one year from the date of ticket issuing. The award ticket must be completely used within the valid period.


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39. If I haven’t used the award ticket, can I refund this ticket? How shall I refund the ticket?

Except for special situation, once issued, the award ticket is non-refundable.


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40.Can I change flight number or date of award ticket?

Only changes to flight number and/or date are permitted once the award ticket is issued. If change is needed, please notify China Eastern Airlines to cancel original seat reservation before the take-off time of the originally booked flight, meanwhile confirm the new flight date and/or flight time.


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41. Can I change the destination of award ticket?

No.
Once the award ticket is issued, the traveler’s name, flight sector, class of service, and flight operator cannot be changed.


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42. Can I redeem class upgrade awards for all kinds of subclasses?

No.
You can use Eastern Miles points to redeem class upgrade awards when you travel with subclass of C/J/O/Y/K/B/E/H. You can use Eastern Miles points for an upgrade to the next higher class of travel from the original class of ticket purchased in eligible subclasses. Upgrade awards are subject to availability at the time of upgrade award reservation.


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43.How many VIP tiers of membership are there in Eastern Miles?

According to the difference on the amount of Elite Points, VIP membership of Eastern Miles can be divided into two tiers: Golden Card membership and Silver Card membership. The more frequent your flight times are, the higher your tier will be and the more preference you will enjoy.

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44. How can I upgrade to VIP membership?

Members can be upgraded to VIP membership with corresponding tier as far as they have accumulated the Elite Points or Elite Times required in successive 24calendar months.

Standard membership can be upgraded to Golden Card membership when he/she earns 180000 Elite Points/ 100 Elite Times in successive 24 calendar months. Please refer to Golden Card membership.

Standard membership can be upgraded to Silver Card membership when he/she earns 100000 Elite Points/ 50 Elite Times in successive 24 calendar months. Please refer to Silver Card membership.?

The validity period of Golden and Silver cards membership is successive 24calendar months. If the upgrade and renewal qualifications are met, the VIP membership card will be issued in the next month. If Golden Card membership can’t reach requirement, he/she will be degraded to Silver Card membership, Silver Card membership to standard membership.


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