If you are unable to complete the steps required for accumulating flight points before boarding, or the flight points are not correctly credited in your account, you can make retro claim through the following way.

1. Channels for making retro claim
   The following channels are only eligible for China Eastern Airlines flights:
   
   • Via e-mail (email address:retro@ceair.com)  
   • Via fax (fax number: +86-21-22333289)
   • Via service hotline: dial service hotline 40083-95530(China domestic) or +86-21-95530 and quote Eastern Miles membership card number, flight date, flight number and booking class
   • You can claim your missing airlines mileages online. （Only for China Eastern Airlines domestic flights. And this function is only for member, please login now! ）
   The following channels are eligible for China Eastern Airlines flights and air parnter flights:
   
   • Via service network
   • Via mail (mail address: Eastern Miles, Post Box 001-08 Shanghai, China  Postal code: 200001)
     
     
2. Documents for making retro claim
   You must submit these documents: the photocopies of your e-tickets itinerary or photocopies of paper ticket; and original boarding pass (photocopies of boarding pass is eligible for China Eastern Airlines) and mark your Eastern Miles membership card number on the documents.
   
   
3. Notes
   
   • Please keep these documents until all the points have been credited into your Eastern Miles account. When you can’t offer relevant documents, applications for retro claim may not be accepted by Eastern Miles.
   • The applications for points retro claim should be made 5 days after flight take off.
   • For the flight you taking within one month before becoming Eastern Miles member, you can make retro claim. But if the flight you take is of Eastern Miles air partner, you cannot make retro claim. Application for retro claim over 6 months after taking the flight will not be accepted.
   • The document posted to Eastern Miles will not be returned. You are suggested to post by registered letter.